Community

Buying hair online should not be a gamble. Here is how to check any seller, us included, a private way to report a bad purchase, and the guides we write for buyers.

Buyer protection

Check us before you pay, and tell us if any seller let you down

The open book

What we commit to, and where you can check each point yourself instead of taking our word for it.

Certified quality management
ISO 9001:2015 certified quality management system.
How to verifyRead the certificate on suvitahair.com/certifications.
A registered company and exporter
Suvita Hair Global Pvt Ltd, New Delhi. Importer-Exporter Code ABQCS9912H.
How to verifyCompany and IEC documents are on the same certifications page.
One price list, no minimum order
Wholesale prices for everyone, whether you buy one piece or a hundred.
How to verifyThe price is on every product page before you reach checkout. Open any product.
Defects replaced
A manufacturing defect reported with photos within 7 days of delivery is replaced.
How to verifyThe full policy is written down on returns and replacements.

Hair Buyer Alert

Report a bad hair purchase

Bought hair that was not what you paid for, from any seller, including us? Tell us privately. We review reports privately and publish only anonymised red flags that help other buyers. We never publish seller names.

Red flags before you pay

Worth checking with any hair seller, us included.

No address or registration you can check
A real manufacturer can name its company, show where it works and give you a registration number.
No video of the actual hair
Stock photos are easy to copy. Ask for a short video of the bundle you are paying for, next to today’s date.
“Raw” hair priced far below the market
Unprocessed single-donor hair is scarce. A price that looks too good usually is.
Payment only by untraceable methods
Gift cards, crypto or a personal account in someone else’s name leave you no way to dispute a charge.
Pressure to pay today
Countdown deals and “last bundles in stock” messages are meant to stop you checking.
Nothing in writing
Weight per bundle, length, delivery time and what happens if the hair is faulty should all be written down before you pay.